Age Restrictions and Legal Requirements
Casinia requires all players to be at least 18 years old. Age verification is part of account registration and is mandatory before any deposits or withdrawals can be processed. Players under 18 are strictly prohibited from using the platform.
Casinia does not operate in certain jurisdictions due to local gambling regulations. If you are in a restricted country, you will not be able to access the service.
Tools to Manage Your Play
Casinia offers self-exclusion as a tool for players who wish to take a break or stop gambling. Self-exclusion allows you to restrict access to your account for a set period or permanently.
You can request self-exclusion by contacting Casinia's support team via email. Once self-exclusion is active, you will not be able to log in, deposit, or place bets on your account.
- Self-exclusion can be requested at any time
- Self-exclusion is binding once activated
- Contact support to request or discuss self-exclusion options
Setting Limits on Your Account
While Casinia does not publish specific deposit or spending limits that you can set yourself, the platform does enforce withdrawal limits based on your VIP level. These limits are designed to provide structure to your account activity.
Your VIP level is determined by your activity over a 90-day period. If you do not place active bets for a month, you are automatically lowered to the lowest VIP level, which carries the lowest withdrawal limits.
- Level 1–2: 500 EUR per day, 7,000 EUR per month
- Level 3: 800 EUR per day, 12,000 EUR per month
- Level 4: 1,000 EUR per day, 15,000 EUR per month
- Level 5: 1,500 EUR per day, 20,000 EUR per month
Understanding the Risks
Gambling involves financial risk. Winnings are never guaranteed, and you may lose money. Set a budget you can afford to lose and stick to it. Do not view gambling as a way to earn money or solve financial problems.
Casinia applies account inactivity fees of 5 EUR per month after 180 consecutive days without logging in. Early withdrawal of winnings before completing the 1x deposit rollover requirement results in cancellation of those winnings plus a fee of 10% (minimum 0.50 EUR) or 15% for card or bank transfer deposits.
Casinia requires a minimum monthly wagering threshold of 20 EUR to approve withdrawal requests. Withdrawals are processed Monday through Friday from 6 AM to 5 PM GMT and may take up to 3 business days.
Help and Support Resources
If you are struggling with gambling or have concerns about your play, Casinia's support team is available 24/7 via live chat and email. The team can discuss your account and answer questions about responsible gambling tools.
Support is provided by Casinia, not by external organizations. For independent support or counselling, contact a national or regional gambling support service in your area. Many countries have dedicated helplines and resources for problem gambling.
- Casinia support email: [email protected]
- Available 24/7 via live chat and email
- Support team can assist with account inquiries and self-exclusion requests
- Seek independent support services for gambling-related concerns
faq
What is the minimum age to play at Casinia?
Players must be at least 18 years old. Age verification is required during account registration.
How do I self-exclude from Casinia?
Contact Casinia's support team via email at [email protected] to request self-exclusion. Once activated, you will not be able to log in or place bets.
What happens if I request a withdrawal before completing the wagering requirement?
If you withdraw before completing the 1x deposit rollover, your winnings will be cancelled and you will be charged a fee of 10% (minimum 0.50 EUR) or 15% for card or bank transfer deposits.
Are there inactivity fees on my account?
Yes. If your account is inactive for 180 consecutive days, Casinia charges 5 EUR per month. You can avoid this by logging in and placing bets regularly.
How long does it take to withdraw money?
Withdrawals are processed within 3 business days after your request is submitted. Processing occurs Monday to Friday from 6 AM to 5 PM GMT, so weekend requests may take longer.
